Google Assistant not working? Here’s how to fix it

Google Assistant not working? Here’s how to fix it

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What? or who is Google Assistant? It seems to me that there is no need to explain because everyone has dealt with him at least once in his life. Everyone who has a smartphone or an iPhone has used this useful function and knows how helpful it is in many situations. And what to do in a situation when it does not work for us and Google Assistant refuses to obey us? Fortunately, there's an easy way to deal with it.

Google Assistant

Google Assistant 
is undoubtedly one of the helpful applications we can have on our phone. Thanks to the rich functionality, we are able to do practically everything with it without moving from the place. Google Assistant is our right hand that will do simple everyday activities for us, and even more complicated ones. For sure, the voice control option is facilitation, thanks to which we do not even have to use the keyboard of our phone. If you follow technology and also use modern Smart Home devices in your apartment, Google Assistant will also be perfect as a remote control, thanks to which you can control for example smart bulbs or dishwashers. You can list the pros of having this function endlessly, and what if Google Assistant does not want us to work properly?

Fortunately, the problems related to Google Assistant are not very serious, so it's easy to fix them in minutes. Just follow the methods listed below and everything should go smoothly.

Reboot your phone

Let's start with a simple one: restarting your phone. It is fast and easy to make and definitely worth checking out, as is known from the elimination of a number of technical problems. I'm sure you all know how to reset your Android device, but I will go through this process just in case.
All you need to do is press and hold the power button on the device for a second or two, then you will see several options. Select the Restart / Reboot option and your phone will do the rest. When you turn the handset try to run the Assistant Google to see if the problem persists. If so, go to the second step.


Make sure the Assistant is turned on and that your device supports it

First, check if your phone supports the Google Assistant - not every model does.Devices that support it need:

Android 5.0+ with at least 1 GB of memory
Android 6.0+ with at least 1.5 GB of memory
Google 6.13 or later
Google Play services
Screen resolution of at least 720p

Additionally, the device language must be set to one of the following: Chinese (Traditional), Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish or Vietnamese. 

Google Assistant

Remember to turn on the Google Assistant on your Android device

If everything is correct but the Google Assistant still isn't working on your phone, the next thing to do is make sure the service is turned on. Open the Google app on your phone, select "More" at the bottom of the screen and click "Settings", then "Google Assistant". The next step is to scroll down to General and tap on it. Then turn on the switch next to "Google Assistant" to complete the process. Then try summoning the Assistant by saying "Ok Google or "Hey Google." If nothing else appears on the screen, it's time to move on to step three.


Retrain your voice model

It is possible that Google Assistant does not work because it does not recognize your voice. It is easy to fix because all you have to do is to re-train the voice model.
Here's how to do it:

  1. Open the Google app on your phone,
  2. Select "More" at the bottom of the screen, and then click "Settings".
  3. The next step is to tap "Voice" and Select "Voice Match".
  4. Now tap on the slider next to the "Hey Google" section.
  5. Click "Next" and then "Agree" when the "I Agree to Voice Match" section appears.
  6. Then follow the on-screen instructions to re-learn the voice model. It's very simple - just say "Ok Google" and "Hey Google" a few times.

When done, say the keyword again to see if the problem has been resolved and that the Google Assistant is working. If not, there are a few other things you can try and we'll take a closer look at them.

Google Assistant Voice

Other possible solutions

If none of the fixes so far have resolved your Google Assistant problem, try:

  1. Check the microphone: Make sure the microphone is working and you are not covering it with your hand when trying to summon the Assistant. If your Assistant can't hear you, it won't respond.
  2. Check your internet connection: You must be online to use the Assistant. Make sure you're connected to a Wi-Fi or cellular network and that the connection is stable.
  3. Disable other voice assistants: If you have a Samsung device, try disabling Bixby to see if that fixes the problem. And if you've downloaded Alexa, Cortana, or another voice assistant to your phone, turn it off or remove it.
  4. Update the app: Make sure the Google app is updated to the latest version. Also, make sure you grant all permissions to Google apps by going to Settings> Apps> Google App> Permissions (path may vary by model).

One of these fixes should fix the problem you encounter while using the Google Assistant, but if it doesn't, it's likely that the problem is with Google and not you. This can happen from time to time, especially when the software update is invalid. Google usually fixes these problems within a day or two, so look for a new Google app update.


See how to turn on the Google Assistant voice on your phone

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